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Spa/Fitness Guest Service Agent

Position Summary:

Provides support to the Spa Manager by greeting members and guests, checking in members and guests as they enter the Spa and Fitness areas, scheduling appointments, ringing up product, monitoring cleanliness at the Spa, Fitness and locker room areas. Provide exceptional member and guest service within all areas of the club.  This position reports directly to the Spa Manager.

Responsibilities:

In accordance with CopperWynd’s commitment to total customer service and satisfaction, must have a professional, service oriented attitude at all times.
Answers telephone calls - handling requests for information and explaining programs and services as outlined in procedures in a calm, polite and efficient manner.
Schedules Spa treatments, for Men’s and Ladies treatments and personal training sessions with our Fitness trainers.
Routinely inspects Spa facilities and Fitness equipment to ensure safety, cleanliness and good working order.
Performs custodial duties to include wiping down the reception desk area, pool area and picking up and stocking Spa, Fitness, and Locker room areas.
Monitors the spa and locker rooms while assisting Spa guests to locker rooms.
Assisting in Retail area, may be required as well as assisting guests with retail purchases, recommendations and sales.
Responsible for opening and closing the Spa as assigned.
Advises members and guests of the Rules & Regulations of CopperWynd
Adjusts audio and visual volume in reception, treatment areas and fitness as needed.
Complete other duties as assigned by the Spa Manager or other Supervisors.

Education, Experience and Skill Required:

Experience in the Hospitality Industry preferred, but not required.
Familiarity with Spa and Fitness operations is preferred, but not required.
Must be a caring person who is interested in the well-being of the members and hotel guests.
Must be able to communicate effectively, both written and verbal communications.
Ability to explain details concerning the retail products and treatment services upon completion of training.
Ability to operate a computer and key pad.

Physical Requirements:

Must be able to work extended hours, weekends and holidays when necessary.
Position involves sitting, standing, kneeling, stooping, bending, pushing, shoving, lifting, carrying and moving objects that can weigh up to 45 pounds.  This can occur repeatedly throughout the day.
Position will require performance of duties both inside and outside.

 

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be accurate reflection of the current position, management reserves the right to revise the job when circumstances change (i.e., emergencies, rush jobs, changes in personnel, workload changes, technological developments, etc.)

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